Refund & Return Policy

1. General Return Policy

Due to the nature of alcoholic beverages and product safety requirements, returns and exchanges may be limited.

Products must generally be unopened, unused, in their original condition, and accompanied by proof of purchase to be considered for a return or exchange.

2. Eligible Returns

A return or exchange may be considered when:

• You received the wrong product.
• The product was damaged before you received it.
• The product is defective or otherwise unusable.
• An item included in your confirmed order was missing.
• There was an error made while preparing your order.

Please contact the store as soon as reasonably possible after discovering a problem with your order.

3. Non-Returnable Items

We may be unable to accept returns for:

• Opened or partially consumed alcoholic beverages.
• Products that have been damaged after purchase.
• Items without reasonable proof of purchase.
• Products that have been improperly stored after purchase.
• Items returned because of a personal taste preference.
• Gift cards, where applicable.
• Clearance or final-sale items where clearly identified as final sale.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Damaged or Defective Products

If you receive a damaged, leaking, broken, defective, or otherwise unsuitable product, please contact us promptly.

We may ask you to provide your order number, receipt, product details, and photographs of the damaged or defective item to help us review the issue.

Where appropriate, we may offer a replacement, exchange, store credit, or refund.

5. Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact the store as soon as possible.

Once the order has been reviewed, we may arrange a replacement, correct the order, or issue an applicable refund for the affected item.

6. Online Order Cancellations

If you need to cancel an online order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order if it has not yet been prepared, completed, dispatched, or collected.

Once an order has been completed or handed to a delivery provider, cancellation may no longer be possible.

7. In-Store Pickup Orders

If an order prepared for in-store pickup needs to be cancelled or changed, please contact the store before collection whenever possible.

8. Delivery Orders

If a delivery order arrives damaged, incomplete, or incorrect, please notify us as soon as reasonably possible.

Delivery fees may not be refundable where the delivery service has already been successfully completed, except where otherwise required by law or where the issue resulted from an error on our part.

9. Refund Method

Approved refunds will normally be returned to the original payment method used for the purchase whenever possible.

If the original payment method cannot be refunded, another suitable refund method may be arranged where appropriate.

10. Refund Processing Time

Once a refund has been approved and processed by us, the time required for the funds to appear in your account will depend on your bank, credit card issuer, or payment provider.

Financial institutions may take several business days to display an approved refund.

11. Exchanges

Eligible unopened products may be considered for exchange at our discretion, subject to product condition, availability, proof of purchase, and applicable legal requirements.

Any price difference between the original product and replacement product may need to be paid or refunded as applicable.

12. Proof of Purchase

We may request reasonable proof of purchase before processing a return, exchange, or refund.

Proof of purchase may include:

• A store receipt.
• An online order confirmation.
• An order number.
• Other reasonable evidence of the transaction.

13. Age-Restricted Products

Alcoholic beverages are age-restricted products. Any exchange or replacement involving alcohol remains subject to applicable Saskatchewan liquor laws and age-verification requirements.

Valid government-issued photo identification may be required.

14. Promotional & Discounted Purchases

If a refund is approved for an item purchased as part of a promotion, bundle, discount, coupon offer, or other special pricing arrangement, the refund amount may reflect the actual discounted amount paid.

Where returning an item affects eligibility for a promotion, the promotional discount may be recalculated where appropriate.

15. Final Sale Items

Products clearly identified as “Final Sale” may not be eligible for return or exchange except where required by applicable law or where the item is defective or incorrectly supplied.

16. Refund Abuse or Fraud

We reserve the right to refuse a refund, return, or exchange where we reasonably suspect fraud, misuse, repeated abuse of the return policy, or false information.

17. Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes to our operations, website services, or legal requirements.

Any updated policy will be posted on this page with a revised “Last Updated” date.